Refund policy
All sales are final. Because our products are custom-made, made to order, or produced specifically for your order, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or no longer wanting the item.
Please review all product details, sizing information, quantities, designs, and other selections carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If an item arrives damaged or defective, or if you receive an incorrect item, you must contact us within 14 days of delivery to request a replacement or other resolution.
For purposes of this policy, the delivery date is the date the shipping carrier's tracking information shows the shipment as delivered.
Contact us at flockushop@gmail.com and include your order number, a description of the issue, and clear photographs showing the damaged, defective, or incorrect item.
Claims are reviewed on a case-by-case basis. Approval of a replacement or refund is subject to our review of the information and documentation provided, including photographs and order details.
We reserve the right to deny claims that do not meet the requirements of this policy, are submitted outside the 14-day claim period, or do not provide sufficient evidence of damage, defect, or fulfillment error.
Claims submitted more than 14 days after the carrier-confirmed delivery date may not be eligible for replacement or refund.
If we determine that the item was damaged, defective, or incorrect, we may provide a replacement or refund, as appropriate.
Returns and Exchanges
We do not accept returns or exchanges. All sales are final due to the custom nature of our products.
Replacement of a damaged, defective, or incorrect item under the policy above is not considered a return or exchange.
Items sent back to us without prior authorization will not be accepted.
Cancellations
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled after checkout.
If you notice an error with your order, contact us immediately at flockushop@gmail.com. If production has not yet begun, we may be able to make changes or cancel the order, but this is not guaranteed.
Refunds
Refunds are generally not available because all sales are final.
If we approve a refund for a damaged, defective, incorrect, canceled, or otherwise eligible order, the refund will be issued to your original payment method.
Please remember that your bank or credit card company may require additional time to process and post the refund after it has been issued.
If more than 15 business days have passed since we approved your refund, please contact us at flockushop@gmail.com.